Field Service Technician

a minimum of 5+ years of customer field service experience as clear communication with customers and our Dutch office are critical.

40 hours / week

USA

We are seeking a field service Engineer to join our field service/installation team. In this position you will work with minimal supervision (after initial on the job training), performing a broad range of field service activities, including installation, repairs, preventative maintenance and customer support functions on automated industrial manufacturing equipment. In many cases these installations are multi-million-dollar investments running 24/7 operations for our customers. This position requires heavy domestic and possibly international travel. Long term travel is sometimes required, usually 1 week up to 2-4 weeks on some occasions.

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The company

Knowledge, service and expertise – these are the three pillars on which KSE - The Batching Experts has built up its business for more than 50 proud years. By continuously monitoring these core values, KSE has become what we are today: a leading supplier of dosing and weighing systems, automation solutions and services for producers of powders, granulates in the pet food and animal feed industry and related industries. Get in touch

Commission, service, repair, and perform maintenance as necessary on electro-mechanical manufacturing equipment

Troubleshoot software controlled electro-mechanical machinery to root-cause

Provide training and leadership on the use and safety of production equipment

Perform preventive maintenance activities on equipment

Assist Engineering in equipment specification modifications and upgrades

Provide onsite leadership and technical support for the field service installation team

Maintain inventory of service parts, tools, and test equipment

Participate in continuous improvement by identifying solutions and recommending improvement

Align planning with customer planning and organize efficient day-to-day operation

Document projects by completing reports and checklists for customers and Netherlands back-up

Maintain timeliness, appearance, and organization in all areas of responsibility

Generating (advisory) reports to the customer and processing order data for billing purposes

Ability to troubleshoot electrical circuits systems

Must have a strong electrical aptitude and industrial mechanical aptitude

Must have general PC skills, including Windows Office suite (Excel, Word etc.)

Preferred to have PLC familiarity (purpose, function and basic programming)

Programming background desired, but not required

Ability to remotely access software and troubleshoot equipment.

Ability to read and interpret wiring diagrams, schematics, and mechanical drawings

General knowledge of pneumatics, vacuum, and hydraulics systems

Ability to meet deadlines, multitask, work under pressure and able to work independently in remote locations

Ability to lift up to 75 lbs. on a daily basis

Willingness to travel on short notice, including international travel

Must have a very strong grasp of the English language both written and verbal, Bilingual in Spanish is highly preferred

Must have a valid driver's license and the ability to acquire a passport

Must have reliable vehicle to get to and from the job site

Must pass criminal and professional background check and pre-employment drug screening

Why work at KSE?

Working at KSE means joining a Dutch family business with an international outlook. We combine deep technical expertise with an open and informal work culture. You will have the freedom to grow, collaborate, and contribute to intelligent solutions for handling and dosing solids across a wide range of industries.

Innovating with impact

At KSE, you will help develop high-end dosing and weighing systems, as well as advanced automation software. You will contribute to smart, scalable process solutions for clients around the globe. By working in customer-focused teams, you experience the full cycle of your work – from concept to completion – with is both motivating and rewarding.

Working together on smart solutions

Collaboration is at the heart of what we do. In multidisciplinary teams, we combine our knowledge and strengths to tackle complex customer challenges. You will work closely with skilled engineers, developers, and specialists who are not only experts in their field but also eager to share what they know. At KSE, you’re encouraged to think along – not just with our customers, but with the company itself. Your ideas help shape our direction and growth.

Grow in a stable yet dynamic environment

With over 120 colleagues, we form a close-knit and dedicated team. You will have the opportunity to develop yourself, expand your knowledge, and actively contribute to innovation and growth. Your work will be varied, forward-looking, and constantly evolving. At KSE, you’re free to shape your own path – whether you want to advance in your current role or explore something new.

“KSE never stands still when it comes to exciting new developments — always with the customer in mind.”

As an Assistant Project Manager, every day brings new challenges. The market is evolving rapidly, and we respond immediately. In the multidisciplinary teams you’re part of, projects are carried out from start to finish. From concept to realisation — you experience it all. That’s what makes the work so interesting and valuable.

- - Dennis Leermakers

Assistant Project Manager

‘’No two days are the same’.’

Because we are available 24/7 for our customers worldwide, planning and coordinating activities for our service engineers, emergency support, and helpdesk is a daily challenge. It requires a careful balance between planning ahead and responding quickly when unexpected situations arise. No day follows a fixed routine: one moment everything revolves around solving an urgent issue, the next it’s about coordinating maintenance visits across different time zones. It’s exactly this variety – constantly anticipating, adapting, and working closely with colleagues and customers around the world – that makes my role so dynamic and rewarding. It’s very satisfying to know that my work directly contributes to the continuity of our service.

- - Simone Kruijer

Management Assistant

Interested in this position?

Are you interested in this vacancy? Please send your resume and cover letter to jobs@kse.nl or fill out the form on the right.

Questions? Call +31 497 383818 or email jobs@kse.nl.

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